Lauren Sturdivant is the co-founder and CEO of Case Status, a client success and marketing platform for lawyers. She grew up around the practice of law (her mother is a long standing Judge and her father is a lawyer), and she is licensed to practice law in the United States. She has substantial experience in litigation, personal injury, workers’ compensation, real estate, property, and general litigation. Her mission is to equip lawyers with the tools to communicate more effectively with their clients and provide a better client experience. Sturdivant, Esq. is venture backed by Alabama Futures Fund, Techstars, and Cox Enterprises.
Why Amazon Tracks Net Promoter Score; Your Firm Should Too
How do you make client success a priority and stay ahead of the competition? Amazon makes customer success a priority by consistently collecting feedback through Net Promoter Score (NPS). But what is NPS and client success? In this presentation, Lauren will break down the concept of client success, how it exists in other industries, and how utilizing NPS can be implemented in a way that will help your firm grow.
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