What billion dollar companies know that you don't - the effect of customer experience innovation
02 Dec 2020
Keynote Theatre 2
Amazon may not be a law firm, but their success is unquestionable. The shift in client expectations has lifted the level of customer service demanded by clients; harming those law firms who failed to adapt. Billion dollar companies, like Amazon, identified this shift and acted quickly to grow their revenue and establish themselves as a sustainable and leading organisation. Qualified solicitor and founder of The Link App, Lauren Riley, will guide you through a case study of what the average experience for a legal client is and how embracing smart technology can help you transform your client experience to thrive.