2020 Programme

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Why you should treat your clients as customers

03 Dec 2020
Theatre 6
We live in the age of customer service, where adopting a 'client-first' approach has become a priority for law firms across the UK. But what does this mean in practice? Find out how to treat clients as customers and how firms are benefiting from making this the top of their strategic agenda.
Julia Salasky, CEO - Legl