Face For Business

Currently supporting a variety of Legal professionals in the UK with their Telephone Answering Services and Managed Live Chat, our professional and polite PAs make it their business to know yours.

We understand that Legal firms spend their day dealing with complex, sensitive and contentious issues. When the call rings you want to make sure it’s answered professionally by a real person who can put your prospective customers at ease and demonstrate you’re there for them.

UK Legal Firms like yours tell us:

• You worry about missing opportunities due to the diverse nature of your business
• Missed calls and webchats reflect poorly on your client satisfaction
• New clients often call you out of hours when your office is closed
• Managing sick, holiday and lunch cover is a headache for you and your teams

We help you remove that worry by:

• When you or your team are out the office or busy with clients in person, we will answer calls and webchats for you. We answer in your company name acting like part of your team
• Your clients calls and webchats won’t get missed as we catch those your team doesn’t get to
• We extend the answering times of your business by opening weekdays, evenings and weekends
• We take the headache of managing sickness, holiday and lunch cover away from you, and ensure your clients get that contact answered

Points that differentiate our service from other service providers:

• Transparency – All your calls are recorded so that you can monitor the quality of the work we undertake for you, using our instant playback function
• Webchats, including website visitors’ contact details are emailed to you immediately
• You and your team can easily feed back, and keep us close, with the unique feedback function
• Your invoices are always optimised to make sure your company is on the best pricing plan available
• No long-term contracts – we are with you as long as we add value
• No hidden charges for transferring calls, or evenings and weekend working

Before you consider using us, here are some of our company focus points:

• We pride ourselves on quality - We are not a “chicken shed” call answering service asking PA’s to answer call after call with little focus on quality
• We want to be good value for money. Whilst we are not the most expensive, we are also not the cheapest. We strive for ‘value add’, partnering our clients to find the right balance

So, if you want to:

• Grow your new opportunities and business
• Provide a better service to your clients
• Remove the headache and worry of your team’s availability
• Get all this from a service provider that is open and transparent

Contact Us Today

Please get in touch for your FREE 7-day trial - 0333 3231 007.