Keynote Theatre 1 - sponsored by Solicitors Regulation authority (SRA)

In partnership with The Solicitors Regulation Authority (SRA), you will have exclusive access to key speakers from the SRA, to learn about the latest regulations in the industry and sharpen your legal skills, to ensure you remain compliant and avoid any risk to your business and clients.

Wednesday 18th March

Thursday 19th March

Chris Handford, Director of Regulation Policy speaker image

11.00 - 11.30

Chris Handford, Director of Regulation Policy - Solicitors Regulation Authority

Standards and Regulations – what you need to know

Standards and Regulations were introduced in November 2019. This session will offer a reminder of the key changes, and address some of the most common queries the SRA gets about the new rules.

Colette Best speaker image

11.45 - 12.15

Colette Best - Solicitors Regulation Authority

AML practical tips: from risk assessments to customer due diligence

Offering practical tips on anti-money laundering, this session will focus on some of the most common areas where the SRA sees compliance issues, such as customer due diligence, risk assessments and independent audit.

Rachel Clements, Regulatory Manager, Thematic Team,  Jatinderpal Loyal, Policy Associate speaker image

12.30 - 13.00

Rachel Clements, Regulatory Manager, Thematic Team, Jatinderpal Loyal, Policy Associate - Solicitors Regulation Authority

Dubious investment schemes - don't get caught out

The SRA has seen an increase in the number of solicitors becoming involved in dubious investment schemes. Although it is a minority, the damage to clients and the reputation of the profession is large. This session will explain the risks in this area, the SRA's expectations, and how to make sure you don't unwittingly become involved.

Chris Handford - Director of Regulatory Policy, Warren Davis - Policy Associate speaker image

13.15 - 13.45

Chris Handford - Director of Regulatory Policy, Warren Davis - Policy Associate - Solicitors Regulation Authority

Working differently - from freelancers to the Legal Access Challenge

The SRA is changing the way it regulates to give you more opportunities to work flexibly and offer legal services in different ways. This session will cover the options to work as a freelance solicitor or in a non-regulated business, as well update on the SRA Innovate programme and Legal Access Challenge.

Richard Williams, Policy Associate speaker image

14.00 - 14.30

Richard Williams, Policy Associate - Solicitors Regulation Authority

Continuing competence

In 2016, the SRA changed its approach to how it makes sure solicitors keep their knowledge and skills up to date and that they are competent to practice. This session will offer a refresher on the SRA’s expectations and an update on implementation.

Nabila Zulfiqar - Director and Chief Adjudicator, Rachel Pillenger - Head of Corporate Complaints speaker image

14.45 - 15.15

Nabila Zulfiqar - Director and Chief Adjudicator, Rachel Pillenger - Head of Corporate Complaints - Solicitors Regulation Authority

Taking action when things go wrong: common compliance issues

The vast majority of solicitors work to high professional standards, but sometimes things can go wrong. This session will cover some of the common compliance issues the SRA sees, the types of issues it treats most seriously, and what factors it would take into account if investigating. Whether it’s tips on planning for succession or how to avoid making a genuine mistake a lot worse, this session should be helpful to anyone who wants to understand how to stay compliant.

Mariette Hughes speaker image

15.30 - 16.00

Mariette Hughes - Legal Ombudsman

What does “reasonable service” mean?

The Legal Ombudsman will share a range of case studies which illustrate the difference between reasonable and unreasonable service, and what excellent service looks like as well. It will give an insight into how the ombudsman makes these decisions, the types of issues that it takes into account, and how is decides what remedies are appropriate for a particular case.